FAQ

 
1Who is Q Care+ for?
Q Care+’s services are for all HIV-negative adults (18 years of age and older) living in the United States who are looking to take charge of their sexual health and stay HIV-negative.
2Does Q Care+ offer services to people who are HIV-positive?
Q Care+ primarily serves HIV-negative adults; however, we’re happy to help connect people who are HIV-positive with organizations that can assist them in accessing care. Just get in touch and we will help you get what you need.!
3Do I need a prescription for PrEP?
PrEP is only available by prescription. Before starting the medication, you’ll need to complete an online profile and complete an at-home lab kit, which we’ll mail to you. The kit will test for HIV, Hepatitis B, kidney function, and other STIs. Once we have received your results, one of Q Care+’s licensed physicians will call you with the results and, if everything looks good, write you a prescription for PrEP.
4How do I get PrEP through Q Care+?
After creating your profile, you will visit with a Q Care+ provider. If your provider determines PrEP is right for you, they will order a lab kit for you to complete your testing at home and issue a PrEP prescription. Before shipping your medication, our pharmacy partner will contact you over the phone to schedule the delivery. You should receive your PrEP shortly after that. Additional refills will be issued once your labs are completed and reviewed by your provider.
5Is Q Care+ safe?
Yes. Q Care+ follows all the same rules and medical standards as any other hospital or physician in the United States. The only difference is, with Q Care+ you don’t actually have to go into the doctor’s office.
6Is my information secure?
We take your privacy very seriously. Any information you submit to us through our online portal is transmitted via industry standard encryption and stored in encrypted form on servers according to federal standards under HIPAA. Check out our Privacy Policy for more information.
7How does the at-home lab kit work?
A new at-home lab kit will be automatically shipped to you in discreet packaging every three months. The labs are super quick and take less than 15 minutes to complete. After you have collected all the samples, you’ll send the kit back to us within 48 hours in a prepaid priority mail envelope, and we will process the results right away.
8How fast will I get my test results?
At Q Care+, we’re all about efficiency. We try to process all labs within 1-2 business days of receiving them. You will get an email letting you know when your labs have been received as well as when your results are available.
9Are at-home labs my only option?
Nope! If you’d rather go to an in-person lab, we can arrange for that. There are over 2,200 locations across the country where you can go for testing. Appointments can be made and modified online through your Q Care+ profile. Please note, however, that the at-home lab kit typically delivers faster results and most patients find it more convenient.
10How long does in-person testing take?
Once you arrive at the clinic, a typical in-person lab appointment takes about 15 minutes. There are over 2,200 locations across the country where you can go for testing. Appointments can be made and modified online through your Q Care+ profile.
11How do I consult with my doctor?
After you’ve created an online profile, you can communicate with a Q Care+ doctor through our secure website by email, online chat, phone call, or video chat.
12I hate being on camera. Is video chat required?
It differs from state to state. Some states require a video chat with your doctor. Others do not. We’ll let you know when the time comes to schedule an appointment whether a video chat is required. If so, we promise not to judge you if you show up in your pajamas.
13How fast will I get my PrEP?
After speaking with one of Q Care+’s licensed physicians, they will send your prescription to one of our partner pharmacies. From there, your prescription should ship within 24 business hours, and typically arrive at your front door sometime in the next 1-2 business days. You can track your package on your Q Care+ profile.
14How will my at-home lab kit and/or PrEP arrive?
Your at-home lab kit and/or prescriptions will be quickly sent to you via Priority Mail®, FedEx, UPS, or local courier. Everything is delivered in discreet packaging without any logos or mentions of Q Care+, the pharmacy, or what’s inside.
15How do I track my order?
Q Care+ will email you a tracking number every time we send you an at-home lab kit, prescription, or refill. You can track your packages on your Q Care+ profile.
16Can Q Care+ help me if I already have a prescription for PrEP?
Absolutely! When you complete your online profile, we’ll ask if you already have an existing prescription on file somewhere else. If so, we can transfer that prescription over to our database and, assuming you’re up-to-date on your labs, usually have it shipped the same day. Delivery is free and we’ll do our absolute best to make sure there are little to no out-of-pocket expenses on your end.
17Why can’t I get a home testing kit in the state of New York?
Unfortunately, New York state doesn’t allow us to offer at-home testing at the moment. (Whomp, whomp.) If you live in New York, you’ll need to visit an in-person testing facility to have your labs done. You can make and modify appointments online via your Q Care+ profile.
18I just received my at-home testing kit. What do I do?
We put together a video tutorial with everything you need to know, one step at a time.
19What if I test positive for HIV or an STI?
Don’t panic. It’ll be OK. Your Q Care+ doctor will contact you to discuss treatment options and answer any questions you might have. We got you!
20Can I use any pharmacy to have my prescription filled?
Totally, but the benefit to using the Q Care+ Pharmacy Network is that we handle all the necessary paperwork to make sure you have little to no out-of-pocket expenses. We also ship your prescription for free, and we offer fast customer service online or by phone 365 days a year, should any issues ever arise. If you choose to use a pharmacy outside of our network, you might also have to pay for shipping or pick up your prescription in person. There could also be additional paperwork you’ll need to fill out on your own.
21Does Q Care+ share my information?
Never ever ever. Like any other healthcare provider, Q Care+ is completely private and confidential. We won’t share any of your personal information without first getting your consent. Check out our Privacy Policy for more information.
22What are Q Care+’s hours?
Q Care+’s online portal can be accessed 24-hours a day, 7-days a week. You can also get in touch using the contact form. We’ll be sure to get back to you the next business day.
23If I live in Florida, where can I go for additional health resources?
For more information visit the Florida Department of Health.